Administration of Technological Assets. DEXON has allowed the CFE (Federal Commission of Electricity) to centralize in a single point the management of all its IT infrastructure. This has led to the reduction of time and costs generated in support and maintenance work. The use of our assets remote management solution has made it easier for technology administrators to manage 80,000 workstations located in different parts of Mexico, increasing service levels and therefore the availability of their infrastructure.
Automation of Human Resources’ Processes. Dexon manages and controls the processes, subprocesses, and activities of the HR department that underpin the relationships between the company and its employees. The response times for employee updates have been improved, a process that previously required a lot of time and operational effort and is now resolved automatically.
Budget Management. Dexon automated the process of planning, programming, and budgetary execution, optimizing the payment to suppliers in such a way that the times were reduced from 120 to 11 days. With regard to the budget, the entity can now visualize in real-time the information related to budget availability facilitating financial decision making.
BPM Citizen Attention System. With DEXON BPM, the Police managed to centralize in a single point all the requests, petitions, and claims of citizens coming from multiple channels. Each request was associated with an internal business process, which was automated to execute a defined flow of activities, thus optimizing response times. Notifications and alerts were configured for the users responsible for the system in order to facilitate the control and timely follow-up of each request. DEXON BPM also integrates multiple existing information systems, configuring the extraction and delivery of data between them.
We consolidate the information of millions of citizens, coming from many sources, so that the tax authority has the elements of judgment to know if they comply with their obligations.
We connect planning with action, so that each activity carried out is mapped to a strategic or operational objective and the dashboard is updated automatically and in real time.
We provide a single point of contact for all requests from all employees, as well as for the attraction, retention and management processes, so that these are processed in the shortest possible time and in accordance with the procedures defined by the company, increasing productivity and employee satisfaction.
We manage the requests, complaints, requests, and claims of millions of citizens, ensuring compliance with the requirements and times established by law.
We support incident, problem, change, request management practices, and all those defined in ITIL for millions of end users, served by thousands of service agents.
We automate verification and compliance with requirements so that most credit applications can be approved or rejected online, and escalation to a human analyst only in exceptional cases, complying with security standards such as PCI-DSS.