Colombian National Police
BPM Citizen Attention System. With DEXON BPM, the Police managed to centralize in a single point all the requests, petitions, and claims of citizens coming from multiple channels. Each request was associated with an internal business process, which was automated to execute a defined flow of activities, thus optimizing response times. Notifications and alerts were configured for the users responsible for the system in order to facilitate the control and timely follow-up of each request. DEXON BPM also integrates multiple existing information systems, configuring the extraction and delivery of data between them.
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