How to survive in 21st century’s businesses

2020 will be recalled by many as a catastrophic time and as a time of opportunities for many others. No matter how we understand it, but it is of no discussion that 2020 was the moment of change for businesses in the world. Covid pandemic strongly accelerated technological processes that were already taking the world through smart devices and the hyperconnectivity to internet, as we saw in internet of things and in the use of different avatars for daily interactions. Because of these changes, it is now important to think on how to survive in businesses in 21st century, after the pandemic.

Hence, many analysts consider that 2021 is a decisive year, for it is the year of recovery and the transition to new market conditions and customer relations with the companies:

Indeed, just as the terms “prewar” and “postwar” are commonly used to describe the 20th century, generations to come will likely discuss the pre-COVID-19 and post-COVID-19 eras.2021 will be the year of transition. Barring any unexpected catastrophes, individuals, businesses, and society can start to look forward to shaping their futures rather than just grinding through the present (mckinsey.com).

So, the predictions say that during 2021 the number of entrepreneurs that will go on with innovation will grow bigger and bigger, mostly in relation to digitality. This will generate a different movement for businesses that will increase competitiveness and the beginning of many new ideas for virtual businesses. 

Surviving in digitalized businesses

This new and completely virtual dimension of businesses, that will begin to have a presence in cyberspace a lot clearer is also opening new risks: perhaps the most important and

noticeable are virtual menaces and threats to cybersecurity, because information will be going through these new channels we didn’t know before; so there is the need for new ways of security that are suitable for these new ways of commercial interaction; “Cybercrime Magazine predicts the global cost of cybercrime will be $6 trillion per year by the end of 2021” (forbes.com). This is quite a remarkable number that we cannot ignore.

This means that the commercial strategy for digital distribution has to be accompanied by a clear strategy for important data protection. This not only impacts positively the organizational activities, but also secures sensible information from clients and users. With these kinds of processes, businesses take care of their cyberspace and at the same time gain confidence from customers and users for them to keep on using the company’s services.

Automation and new rhythms

Finally, another key for survival in businesses is automation:

Another top business trend in 2021 will be automation. Businesses will evaluate their business processes to see where they can take people out of the process when they aren’t adding any true value. There have already been quite a few shifts in this direction from warehouses, supply chains, autonomous vehicles, trucks, and ships, as well as chatbots that automatically take over customer service inquiries (forbes.com).

For all of this, an early implementation of Business Process Management solution is recommended, one that can link together all the function of the business in an integrated system that can articulate all the actions in the process in a single workflow. This guarantees that everything has been digitalized is adequately integrated with the people in charge of activities and processes.

Dexon BPM is a solution that has proven to be optimal in terms of automation, but also regarding cybersecurity and the advance of a digitalization process that leads to digital transformation. The reason is that this has been designed from a wide knowledge of the necessities that businesses begin to face in this moment and that will grow after 2021.

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