Dexon Software

Technological challenges for

Today’s technology and business conditions have created challenges that have never been faced before. Managers and executives of companies around the world not only have to make business decisions in relation to their competitors, but they must also make profound revisions to their business and make decisive cultural changes in relation to their business model to adapt it to the new conditions of information systems.

The reason is that technological acceleration has come suddenly and many of the world’s workers are not prepared for the new solutions, the new platforms, the speed, the multiple and simultaneous communication channels, the complexity and at the same time the ease with which information travels today. As a result, a mismatch has arisen between people’s capabilities and the demands of the marketplace.

Most business leaders see a gap in skills between their current employees’ capabilities and key areas necessary for success in the next three to five years, such as data science, digital transformation, and innovation, says Suneet Dua, US products and technology chief growth officer at PwC. (

There have already been many cases in which this difference is not solved and companies go under or lose credibility with their customers. This is why, in addition to introducing technology into the business, it is necessary to transform the organizational culture, so that workers are trained in how to use this technology and adapt their activity to it.

Faced with this main challenge, there have been at least two responses. The first has been to train personnel or hire employees with the required skills, which has increased labor competitiveness and tension in organizations. This, in the end, does not provide a good result. The other option has been to look for business technology solutions that adapt to the capabilities of employees. Among these alternatives we find low-code software, with which applications can be designed to help the overall operation. This option involves a great deal of design and planning.

The hybrid environment and technology

Perhaps the second great challenge of this moment is the adaptation to the hybrid environment. This is the combination of on-site and remote work, also known as teleworking. It is a technological challenge because it implies that there is a perfect synchrony between those who work at a great distance. For this, the precision of technology is critical.

In this regard Ginna Raahauge, CIO at Zayo, says that Audiovisual tools are a constant conundrum for a CIO because they present a slate of cost-compatibility, latency, and network reliability issues. There’s a big fear that these tools within the office have not been used in nearly two years and that there isn’t a standard for those connecting from home. If companies haven’t made investments in AV solutions that will provide a consistent, reliable conferencing environment that seamlessly connects workers from dispersed locations, the return to work won’t be very smooth. (

In this case, again, the technological upgrade is not enough. If the audiovisual tools are not user-friendly or do not connect easily with the rest of the company’s solutions, the workflow will be interrupted at some point.

Transformation is difficult and takes a lot of effort, planning, and execution, says Aref Matin, CIO at Wiley. The technology aspect is often the easy part of the project. When you have people used to a specific system — or a specific process — the transition is often hard. You have so many different perspectives at play. (

Technology must adapt to business, but this transition must be clearly planned and there must be clear actions to take if you start to see failures and delays. A continuous monitoring and improvement plan is also a growing necessity at this time.

Not only is the company’s competitiveness and performance at stake, but misuse of the tools also creates cybersecurity risks that an untrained person cannot prevent. The solutions implemented in organizations must also guarantee confidence and security to the company, especially in relation to its information: “while it’s hard to overestimate the threat of cyberattacks, Tommy Gardner, CTO of HP Federal, recognizes the tension between implementing the best possible security measures and maintaining a reasonable budget” (

The challenges so far are beginning to reveal themselves, because organizations are taking their first steps in this new era of business with technology. However, this stage is key, because it is when it is decided who will occupy the first places of competitiveness and reliability.

Therefore, our job at Dexon Software is not only to offer an automation solution, but also to provide support to ensure that the implementation serves the business model, or to make the necessary changes in it so that the model is adjusted to the demands of technology. We want to bring technology closer to people and companies.

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