Digital transformation in 2022

For businesses, the 21st century has been characterized by a decisive use of technology. With these new tools, managers and executives have learned to manage their companies in a better way, making better decisions, meeting better conditions to customers, and providing their organization with a direction of sustained and clear growth. In other words, they have solidified their business strategies and their business model to adapt it to the needs of the contemporary world.

This technological trend has been growing steadily over the past two decades. However, the pandemic that started in 2020 accelerated all this growth in an unexpected way: companies were forced to learn to use technology if they wanted to stay in their competitive places; there were even many that had to adopt technology to the company, just to survive as a business.

The reason is that lockdowns forced the development of remote processes and with this, forced employees, managers, customers, and everyone involved with a business to learn the use of information technology for business development. This meant the automation and digitalization of a large number of activities, and implied assuming new corporate strategies:

According to a new McKinsey Global Survey of executives, their companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years. Nearly all respondents say that their companies have stood up at least temporary solutions to meet many of the new demands on them, and much more quickly than they had thought possible before the crisis. What’s more, respondents expect most of these changes to be long lasting and are already making the kinds of investments that all but ensure they will stick. (mckinsey.com)

It can even be said that this is not only one of the consequences of the pandemic in business, but the clearest and most important of all the transformations that have come with it. In the same McKinsey survey, it became clear that for the executives interviewed: “funding for digital initiatives has increased more than anything else, more than increases in costs, the number of people in technology roles, and the number of customers” (mckinsey.com).

Digital transformation, the new reality of businesses

What this means is that in the last two years there has not only been a tendency to use more technology for business, but there is a clear commitment to the digitization of all processes that can enter into computer systems. In other words, all the information that can be put to work through a business software must be put there to be integrated with the rest of the organization’s operations. This, in turn, means that companies are tending not only to use more technology, but to base their development and growth on IT systems.

What we are seeing, then, is a clear hybridization between human capabilities, their particular interests, and the possibilities of technology. This is clearly a new era for business, and the way businesses are conducted is being radically transformed:

Businesses large and small continue to be forced to reexamine how they will operate in this unchartered territory, and one thing has become universally clear: How organizations have operated in the past likely won’t translate to this new era of dynamic, multifaceted working environments. As everyone is deliberating on the right way to shift back to “normal,” many business leaders are stuck in an old way of thinking with legacy business principles and antiquated operating models. (forbes.com).

This strong demand for transformation has received the name of digital transformation and is what any company should start looking for in this year 2022, because the pressures to update corporate dynamics will not stop growing and the most digitized companies are the ones that will set the pace for the rest of the businesses, because customers have also made this transformation and today demand a quick response that use different communication channels to respond to contemporary requirements.

This current situation, this forced transition that businesses must assume, has led us at Dexon Software to adapt our solutions to support organizations that are seeing the great potential of technology and the need to change their strategies. With our Dexon Business Process Management solution, we help automate the processes of our clients, which means digitizing and digitalizing all the information and activities of the organization so that the basis of the business is in the agility of information and systems and no longer only in the skills of managers. We are then an ally to generate this perfect hybridization between human talent and technological possibilities, which will be the future of businesses and is already a reality in many organizations.

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