Tax administrationProcess orchestration (BOAT)Taxpayer audit and enforcement at national scale
The problem
Enforcement depended on manual cross-referencing between sources that did not talk to each other. The auditor's judgement was sound; the process feeding it was not.
The architecture
A governed process consuming 120 information sources, applying explicit selection rules and leaving evidence for every action taken. Data are objects of the model, not attachments.
The result
Traceable case selection: why each file was opened, on what data and under which rule — and a three-year backlog of pending cross-checks, eliminated.
1 billion records per day · 120 sources
HealthcareIntelligent document processingMedical claims audit
The problem
Auditing medical claims requires more than 700 validations per case against external sources. Doing it entirely by hand condemns you to sampling — and to spending expensive judgement on the trivial.
The architecture
Automatic document classification and reading, validation against nine external sources and rule-based routing. The process defines what gets automated and what escalates to human judgement.
The result
70% of items audited automatically · 90% less onboarding time for a new auditor · document classification more accurate than manual.
120 million documents per month · 19 sources
Government — educationProcess orchestration (BOAT)Citizen services for a capital city
The problem
Two million parents, 2,100 schools and 50,000 teachers filing requests through every available channel, with legal deadlines to meet and no way to demonstrate compliance.
The architecture
Multichannel intake with automatic classification and routing, deadlines measured against real operations, and evidence per request. Each type of procedure is a catalogue offering with its process behind it.
The result
99.5% of service agreements met · 98% satisfaction · 120 staff redeployed to mission work. Nobody was let go: they were reassigned.
8,000 requests per day · peaks of 80,000
Energy — critical infrastructureStrategy execution managementNuclear power plant indicators
The problem
Operating indicators had to be consolidated from the reactors and reported to an international body, with integrity requirements that tolerate no intermediate spreadsheet.
The architecture
Continuous ingestion from plant systems, indicators calculated on governed data, and the report generated as the output of a process with owners and evidence.
The result
A regulatory report produced by an auditable process, not by manual consolidation.
1 TB per day from the reactors
Financial servicesStrategy execution managementManaging a bank's strategic plan
The problem
Strategy lived in slide decks and tracking in spreadsheets. Nobody could answer, at any given moment, whether an initiative was on track.
The architecture
Seventy indicators consolidated from six systems, each tied to the objective it verifies. It is the full traceability chain, applied to the strategic layer.
The result
Strategy execution as a measured process, not a quarterly report.
70 indicators · 6 source systems
Government — central administrationStrategy execution managementBudget execution and supplier payments for a national government
The problem
A presidential directive ordered an end to late supplier payments — and demanded visibility over budget execution. Neither could be answered: payment ran on paper trails and budget availability was known weeks after the fact.
The architecture
Budget planning, programming and execution modelled as governed processes, with the payment cycle measured end to end and budget availability visible in real time — across every institution of the central administration.
The result
Payment times cut from 120 to 11 days · 96% of invoices paid within 30 days. A directive from the top, executed as a measured process.
128 institutions tracked · payment cycle measured end to end
Government — sector regulatorProcess orchestration (BOAT)An entire public entity operating on BPM
The problem
Every process — strategic, mission and support — ran manually. Tracking happened verbally between offices, and management reports were assembled by hand.
The architecture
The entity's full process map implemented on one platform, with the sector's regulatory requirements built into the processes and management indicators computed from the operation itself.
The result
Not one automated process but a public entity governed, measured and audit-ready on a single platform.
18 processes · 53 subprocesses — the whole entity
Government — national authorityIDP & document managementRecords management under archival law
The problem
The entity could not demonstrate compliance with archival law, the zero-paper policy or ISO records standards. Document processes left no trace, and the same file could exist in several inconsistent versions.
The architecture
The full document lifecycle integrated into the processes: retention and appraisal schedules applied by the system, a single filing window for everything that enters, and internal and external correspondence automated with evidence per document.
The result
Archival compliance demonstrated from the system itself: retention, filing and correspondence leave evidence a records auditor can verify.
Entire document lifecycle · single filing window
Energy — state utilityITSM platformIT asset management across 80,000 workstations
The problem
A national utility had no automatic control over its IT estate: inventory was stale the day it was compiled, and preventive maintenance meant sending technicians across a country.
The architecture
Centralised asset management with remote administration: live inventory, remote preventive and corrective maintenance, and service levels measured on the actual operation.
The result
Support times and travel costs down, service levels and infrastructure availability up — from one point of control.
80,000 workstations across one country
Retail — listed companyITSM platformSOX compliance over the IT estate
The problem
A listed company was obliged to demonstrate SOX compliance and could not: its network topology made version control and device management impossible to evidence.
The architecture
Asset management with controlled release of updates and versions, automatic management of mobile devices, and monitoring of the availability and capacity of security equipment at every site.
The result
SOX compliance demonstrated from the asset platform: release control, device inventory and equipment availability, with evidence.
280 stores and sites nationwide
