In general, digitalization of a business is understood as the adaptation of some aspects to digital formats, which allows the existence of an amount of automation in its processes; this automation is based on computation and information technology. Some researchers, however, understand digitalization in a more specific way:
Digitalization has three distinct phases-the initial phase, when single operations or processes are automated (such as library purchasing); the mid-phase, when related processes are automated and joined together (such as library collection management or supply chain management); and the third, most complex phase, when multiple systems that support business processes and information flows are integrated into library management systems or enterprise management systems (Dobrica Savić, 2019).
From this perspective, digitalization is no other than the automation of all the processes in the company through the intelligent integration of the available technology, through which communication and recording of activities is displayed in a significantly more reliable way. This automation, to be really effective and to fulfill the definition given of digitalization, requires a connection between the processes of the company through a system that integrates them all and coordinate everything in a single global process, which is the operation of the company. This operation, with such connection, assures that customers receive the best answer to their requests and that the products and services have the best of qualities in the demanding market.