Departments Dexon Supports
Customer Service
Customer Service
With Dexon BPM you can have satisfied and happy clients while reducing the cost of serving them: Generate an excellent experience for your client with automated, measurable, efficient, and scalable processes, having the peace of mind that you comply with all the rules.
Improve customer satisfaction while projecting the image of an innovative and customer-focused company, through an efficient process that will allow you to serve many more customers 24/7.
Human Resources
Increase your company’s productivity by streamlining attention to all interactions with your employees, while increasing their satisfaction and freeing your HR area all those operational tasks to focus on attracting and retaining the best talent for your business.
Reduce the time each employee often spends in job interactions with the company, a time that is taking away from their missionary activities, and which are also a point of friction that creates discomfort.
Operations
Achieve operational excellence: meet customer engagements, increase revenue, and reduce costs. This through defined, repeatable, and scalable processes that do not depend on the will and knowledge of people and automating micro-management: monitoring, control, reports, and alerts.
This eliminates the possibility of human error in repetitive activities and eliminates subjectivity so as not to depend on the intrinsic skills of each of the team participants but on a line that traces the same operational process.
Project Management
Project Management
Eliminate the work overhead of controlling your project to focus on managing resources and meeting goals, automating: the control and monitoring of activity execution, progress in milestone fulfillment, and generating indicators and progress reports.
Business Center Management
Achieve operational excellence: meet customer engagements, increase revenue, and reduce costs. This through defined, repeatable, and scalable processes that do not depend on the will and knowledge of people and automating micro-management: monitoring, control, reports, and alerts.
So you can focus on how to improve return on assets, how to make more efficient use of resources, and improve everyone’s satisfaction in the company by giving them the right conditions to do their job.
Fulfillment
Fulfillment
It is as important to comply with the rules as it is to show them.
Ensure that your processes follow the standards your business needs, and also communicate it efficiently to all stakeholders: customers, management, and control bodies.
Eliminate the possibility of human error in sensitive activities where errors are too expensive. Avoid fines, penalties, and reputational damage, while automating the most tedious aspects such as collecting data from multiple sources, consolidating it, and generating dashboards and reports.