Business Process Management Suite (BPMS): A Business Process Management Suite is a set of Information Technologies made to give cohesion to all the activities, tasks and communications in a business process, aimed to optimize processes from the reliability that technology brings. What a BPMS has to assure is that the complete workflow in a process is managed from a central system that coordinates and organizes every action for the achievement of a clear and precise goal: customer’s satisfaction.
BPMS benefits can be seen as follows:
Through process management, an enterprise can create high-performance processes, which operate with much lower costs, faster speeds, greater accuracy, reduced assets, and enhanced flexibility. By focusing on and designing end-to-end processes that transcend organizational boundaries, companies can drive out the nonvalue-adding overhead that accumulates at these boundaries. Through process management, an enterprise can assure that its processes deliver on their promise and operate consistently at the level of which they are capable. Through process management, an enterprise can determine when a process no longer meets its needs and those of its customers and so needs to be replaced (Brocke y Rosemann, 2010).
Flexibility in BPMS is essential, because not every company has the same kinds of processes. For adapting the solution to each kind of process in different organizations, a
solution able to automate the specific type of workflow must be found, so it can adapt depending to size, strategy and company’s vision.