This is a strategy that seeks to perfect processes, its activities and the connections between them, based on a consistent analytic revision of the different parts that make up a process. From this, it can be understood that BPA is part of monitoring, improvement and control methodologies in organizations. As any other process-oriented strategy, these kinds of analyses are oriented towards the improvement of customer satisfaction, made by an improvement in effectiveness, efficiency and agility of the organization.
A Business Process Analysis must consider not only the activities, but the decision-makers in each one and the communication instruments used for maintaining the process as a
cohesive whole. In consequence, one of the most important abilities related to business process analyses is to pose the right questions, because an analysis is guided by the questions we make to the company in order to find the places in which the delays and failures are happening (managementmattersnetwork.com). Making the crucial questions according to the necessities of each organization is essential in order to have successful process analyses (Drucker, 2008).