It is the collection of tools used for managing all kind of information. Currently, IT is present in every aspect of human life, from daily life of people, their communications and ways of organizing private life, to big communal project management, as States or companies. For that reason, although technology is related primarily with the devices used, the concept of IT also includes human beings, because humans are the species finding value in such information: “generically, we will consider IT to be the technology used in creating, maintaining, and making information accessible. In other words, IT combines people with computing resources, software, data, and computer networks” (Fox, 2013).
Usually, IT is managed through the device known as computer, this is, every “electronic equipment that is capable of running programs, interacting with a user (via input–output devices), and storing data” (Fox, 2013). This means that computers are not only what we traditionally consider to be a computer, this is, laptops or desk computers, but also smartphones, iPod, reading devices as Kindle or tablets, smart watches, etc. These all work through processes receiving income information, processing it, computing it, and then giving back outputs to users.
In today’s world it is impossible for a business not to have a minimum of IT within its processes. For that reason, it is essential to have a clear and effective IT management strategy.