This means Information Technology Infrastructure Library. It is the name of a group of norms and parameters describing what are considered to be best practices in everything related to with IT management in organizations. Companies in the world seek to adapt to these regulations because they assure an excellent organization of activities, and this optimizes the processes and significantly improve customers’ satisfaction:
The ITIL guiding principles can be used to guide an organization’s decisions and actions and ensure a shared understanding and common approach to service management across the organization. The ITIL guiding principles create the foundation for an organization’s culture and behavior from strategic decision making to day-to-day operations (AXELOS, 2019).
Using ITIL regulations is important because organizations today are almost completely based on IT, and this technology is what establishes how is the performance and service delivery that the company makes. Services, as a matter of fact, “comprise the largest and most dynamic component of both developed and developing economies […], and are the main way that organizations create value for themselves and their customers” (AXELOS, 2019).