People who work on silos can be very good at specific tasks. But when circumstances change, and those people must adapt to the changes, they are at a disadvantage. But when you collaborate as a matter of daily practice, everyone benefits. It creates more value for each employee, more value for the people they collaborate with, and more value for their customers and partner. People who work together effectively can create much greater value than people working in separate silos.
Of course, for collaboration to be effective, it must be transparent about what is happening. If everyone knows what is going on, and how well it is going, and you share relevant information, then it’s going to be a lot easier for everyone to collaborate.
Collaboration is not just for teams within the service provider, you also need to collaborate with customers, users, providers, and anyone else involved in your services.