Outsourcing processes today require advanced information technology to convert data into information and information into knowledge. This knowledge means an opportunity for companies to become more competitive by developing added value to their products and services. So, a good way to start converting data into knowledge is to have all the possible information of the organization in digital formats that can be managed by software tools.

This is what is achieved with systematizations that seek to automate processes. Business Process Management solutions seek to have all the activities of the organization in an integrated system that is based on digital information and communication tools. With this, everything is linked and it is easy to track processes and detect the places where there are difficulties or delays.

Of course, this makes continuous improvement much more effective, and so it is possible to think about the company growing more and more, at a controlled and predictable pace. In addition, automation improves the quality of life of the organization’s workers, since they have the support of precise tools that maintain the proper pace of operations and prevent people from having to worry about memorizing all the tasks they have to perform. Finally, this results in customer satisfaction, because they receive a better product or service, in shorter times and with better attention to their requests.

[Automation] simplifies data sharing across multiple apps that business lines and areas use. It facilitates smoother and quicker data access. For example, if the organization is using a human resources app to manage salary payments, now it can connect it to other apps that help manage other processes, such as employee hiring and onboarding. HR can have a better and quicker picture of the entire department’s work. (forbes..com)

To summarize these benefits of BPM, perhaps the most important is to point out the improvement in the speed of decisions, since BPM allows them to be made based on updated information in real time.

Managers can have immediate information regarding the number of open requests, those that haven’t been assigned, status, who is working on a project, what’s missing and who made a mistake, for example. Problems are easier to solve, and faster decisions can be made. Businesses can respond to customers’ requests sooner and have full access to what’s going on with their requests. (forbes.com).