Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
It is very common nowadays to talk about the automation of processes and the best way to manage them. However, it is valuable to know a little of the history of these ideas to understand how the technological transformations of today are changing the possibilities of process management and workflows of companies. In this way, we can learn about the past, present and future of this way of better organizing businesses.
Knowing this history is important because it is sometimes assumed that BPM has existed since the very beginning of the industrial revolution, just because at that time there was already constant talk of improving manufacturing processes. However, as we will see, in reality this is a technology closely linked to the Internet and information technologies and its development corresponds more to our current century.
Generic and specific applications such as database management systems and decision support software were absent during the Sixties ensuring that IS were mainly bespoke, built on top of an operating system and possessing limited functionality. The Seventies and Eighties were dominated by data-driven approaches with IT focused on information storage and retrieval. Data modelling became the starting point for IS. The business process was neglected and expected to adapt. (1library.net)
This means that, although processes have always existed in the business structure, it is only relatively recently that business has started to be thought of on the basis of processes rather than on the basis of separate tasks and company departments: “A final BPM driver is the shift in IS development from carefully-planned designs towards redesign and organic growth. The omnipresence of the Internet and its standards have resulted in software development becoming dynamic (van der Aalst, ter Hoftstede and Weske, 2003).” (1library.net)
Although in the past there were always strategies to optimize processes, only the speed of business in an environment as demanding as the one that began to occur with the rise of the Internet made people think about the organization by processes and the technology needed to support this idea.
So, from thinking about separate tasks that were only united by the company’s management, that is, a hierarchical vision of the organization, we moved on to the idea of organizing these tasks with the common denominator of the result and the total process used to achieve that result. In other words, customers and their needs, and not management and its demands, began to be placed at the center of the operation. Thus, with this change in organizational culture, relevance began to be given to the flow of work and the changing pace of business in a totally interconnected world:
Organisations, and their associated IS, which are constantly changing are called emergent organisations or alternatively, Agile Enterprises. Every organisational feature is in continual motion and follows no pre-defined pattern (Baskerville and Siponen, 2002). This description is applicable to many organisations in the current business environment which are under pressure to remain competitive within an ever-changing and demanding marketplace and they need to respond effectively and proactively (Moreton and Chester, 1996). (1library.net)
By understanding the process as a whole, workflow, i.e., the interconnection of all parts of the process, became a clear process necessity and, with this, the door was opened to a simple and practical automation of the entire operation, and to an agile conception of business:
The WfMC defines Workflow as “the computerised facilitation or automation of a business process, in whole or part”. Workflow is concerned with the automation of procedures where the elements are passed between the participants according to a defined set of rules. A business process, from the WfMC viewpoint, is defined as “the computerised representation of a process that includes the manual definition and workflow definition”. This is expanded to include its discrete activity steps, association with IT and human resources and the rules which govern these steps. (1library.net)
At Dexon Software we have discovered that the future of BPM is the complete automation of company activities, which is currently known as hyperautomation. In this way, our Business Process Management solution can automate processes to the deepest levels and thus put our customers in the first places of competitiveness and corporate modernity, because increasingly the global dynamics will be driven by technology and its own speed.
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