Workflow is at the heart of business today. The reason is that with this idea it is possible to think of the operation as a whole, as a system whose parts work only if they are fully integrated. In addition, workflow makes it possible to focus on the process and its development, and not only on the result. It also makes it a system that is almost entirely focused on increasing customer satisfaction. Thus, workflow is fundamental to hyperautomation and its current trends.

As workflow helps to see the process as a whole and as automation is only possible if it is done from this kind of view, then workflow and business modeling tools are key to processes hyperautomation. In this article we want to review some of the technological trends that this new perspective has.

But, to begin with, what is hyper-automation?

Increased focuses on growth, digitalization and operational excellence have highlighted a need for better, more widespread automation. Hyperautomation is a business-driven approach to identify, vet and automate as many business and IT processes as possible. It requires the orchestrated use of multiple technologies tools and platforms, including RPA, low-code platforms, and process mining tools. (beinformed.com)

Hyperautomation is nothing more than the next step in the development and scope of process automation. It is an attempt to bring this technology to the entire company and to get the maximum benefit out of the processes. It is also the logical development of the interaction of all current business technology tools.

While RPA is widely used, Gartner suggests that the next step is to fully integrate RPA with AI and machine learning tools to achieve hyperautomation and reduce the need for human intervention. Discovering, mapping, making compliant and auditable, then automating and measuring the success of business processes is what intelligent automation is all about. (beinformed.com)