Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
Process automation through BPM impacts the quality in any kind of commercial operations. The reason is that BPM generates a perfect coordination between the several parts in a process, thus eliminating repetitions, blockages, crossed information, and a lack of agency. For this reason, in organizations that must attend to a very big number of users, automation is essential, because it optimizes the order given to the service. For that reason, in the specific case of health institutions, there is the recommendation of automating processes, for automation optimizes the appointment assignation.
Heath institutions are perhaps the kind of entity having the biggest risks when thinking on users’ attention. For example, they must consider, for an appointment assignation, the kind of attention required: the specialist demanded by the patient, this is, odontology, dermatology, gastroenterology, etc. They have to check who is the patient specifically: man or woman, young or old, etc. And also have to see the urgency of the situation: for how long can the patient wait for being attended, this is, if they need immediate medical assistance or can wait some more days.
These basic variables, in addition, have to be mixed together in different ways: it is not the same to attend the urgency of a child than the urgency of an adult, it is different a gynecologic urgency than a dermatologic urgency, and is not the same a regular appointment for oncology than an urgency for dermatology. All these possibilities will give different organizational schemes and will set the calendar in a different way.
All this complexity produces, most of times, a failure in the adequate attention, and the consequent problem of inequity and inefficiency:
Failures in delivery range across many aspects of public policy, including arranging specific systems to prevent medical errors, improving the efficiency and avoidable wasteful spending within the system, mobilizing advocacy groups and collective action to promote a more cohesive system, and improving the equity in the system to give care access to a wider portion of our population (bupublicpolicyblog.blogs).
This can all be improved if in health organizations there are solutions as BPM and the automation is allowed to improve the appointment assignation.
With a BPM solution it is possible to integrate in a single system all these variables and allow the system to be in charge, through data analyses mechanisms, of appointment assignation. In this way, the system will be the one mixing all the necessary information for knowing what is the best way to organize those patients that are requesting medical attention according to the variables already mentioned:
Patient appointment scheduling is a game of Tetris. Successful appointment schedule optimization should smooth out demand variation, increase capacity to serve, and minimize the “domino” effect of late arrival and procedures running over schedule. Successful staffing schedule optimization needs to consider patient needs, certifications, skill levels, PTO, preferences, and overtime minimization, while balancing various regulations with schedule fairness, such as night shift rotation (managedhealthcareexecutive.com).
Automation achieves precisely those results. BPM optimizes appointment assignation because it eliminates at a great level all the manual errors coming from the complexity implied in medical attention.
With BPM we can guarantee the right attention and the fulfillment of appointments on time, the right attention according to the patient’s need, the time prioritization, and what is more, the option of letting know the patient the available dates in order for they to decide how to manage their time. In addition, if the correct informatic systems are used, all can be integrated with the possibility of having users themselves doing the appointment assignation according to the availability that BPM, at optimizing appointment assignation, makes visible in the webpage of the institution.
Dexon Software’s BPM solution has been adapted more and more to the necessities of health entities, for we have been close to them and we have learnt what are the most important needs they have, even more now, when the pandemic has increased health risks in the population all over the world. Thus, appointment assignation has been revealed as one of the main tasks to be automated in a careful and accurate way.
In Dexon we keep on working for improving the medical attention conditions for the population in the planet, and thus contributing, in some way, to diminish the impact that the coronavirus pandemic has brought.
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