A company maintain its competitiveness as long as it improves its processes and makes them more effective, accurate, and adjusted to the needs of customers. If there is no continual improvement, there will always be entities that are more suitable for offering more attractive services to users, and the company will always be in the last places of preference. For that reason, it is necessary to reflect on what we know as the process of continual improvement, this is, the capacity to check on process, identify weak spots in the workflow and design measurements for improving those processes. There is an important relation between that continual improvement and BPM.

The main thing to be understood is that for succeeding in this we require an alignment between enterprise architecture, that can be seen as a synonymous of business strategy, and BPM solution, the one chosen for automating processes:

Today’s global environment requires businesses to work smarter and to improve the coordination between planning and execution to continuously improve business processes and optimize costs. While Business Process Management (BPM) and Enterprise Architecture (EA) each have value on their own, they are also naturally synergistic, and together provide better business outcomes and strategic alignment of business and IT (bpminstitute.org).

From there, a strategy can be displayed for seek to have a continual improvement through the identification of the weaknesses there are in the operation.

The business strategy should embrace the entire organization and follow a BPM approach. To ensure effectiveness, every improvement, no matter the subject, must be justified by its contribution to the business strategy and goals. Thus, before initiating any project, one needs to clearly understand the orientations to the project, starting from the organization’s strategy and its business improvement objectives. Furthermore, it is important to know the processes that belong to the scope of the project and the place of these processes in the enterprise architecture (researchgate.net).

This means that planning is essential, and BPM also brings a key tool: process designer, with which we can stablish with clarity the route of each process and the goals to be achieved. In addition, as we can run a simulation of the process, the BPM solution impacts in continual improvement because the operation begins with an already cleansed and agile process that will need simpler adjustments that wouldn’t damage the direction of activities.

Dexon BPM solution is designed for having all these benefits. As it is an adaptable and flexible solution, it can be perfectly aligned with business strategy, or can show the need of adapting that strategy to the goals and possibilities and real resources of the business. Thus, it is the perfect solution for stablishing a rhythm for the continual improvement that can impact the processes each time these are displayed; also, the users are taken into account, and also directives, customers, etc., for achieving a synergy not only between BPM and business strategy, but also between all the human participants.