Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
According to some schools of pedagogy, it is considered that the highest ability that a person can develop in his learning process is creativity. This idea was first generated by Benjamin Bloom in 1956 in a text written in collaboration, entitled Taxonomy of Educational Objectives; there, Bloom proposed a list of skills that a learner gradually develops, until reaching the most important and highest of all, the ability to create something new:
The framework elaborated by Bloom and his collaborators consisted of six major categories: Knowledge, Comprehension, Application, Analysis, Synthesis, and Evaluation. The categories after Knowledge were presented as “skills and abilities,” with the understanding that knowledge was the necessary precondition for putting these skills and abilities into practice. (bloomstaxonomy.net)
This taxonomy should be understood as a kind of staircase that must be climbed step by step, and in which it is impossible to skip any of the stages. So, to reach the possibility of creativity, defined as producing an original or new work, one must first have a stable and solid knowledge base, and then advance through the other skills by means of practice.
In this same scheme, that fundamental base, knowledge, is understood as the capacity to remember basic facts and concepts, which are the basis on which one can speak of true intelligence. These concepts structure reality and are like the pieces of a Lego game that will later serve to build, apply, analyze, think, etc.
Business is not very different from this way of understanding intelligence and learning. Just like a person, for a business to claim to create something new or original, it must first ensure that it has a basic knowledge of its processes, of the results of its projects, of the response of its customers to the services offered by the company.
Using knowledge in your business isn’t necessarily about thinking up clever new products and services, or devising ingenious new ways of selling them. It’s much more straightforward. Useful and important knowledge already exists in your business. It can be found in the experience of your employees, the designs and processes for your goods and services, your files of documents (whether held digitally, on paper or both), your plans for future activities, such as ideas for new products or services. The challenge is harnessing this knowledge in a coherent and productive way. (infoentrepreneurs.org)
Once a company has reached the level of knowledge, it can start thinking about transforming its processes, streamlining its activities and generating new ways of organizing itself to provide its customers with new products or new services, or new channels and strategies for communication or delivery of results. So, how to achieve this knowledge, how to turn data or information into a solid base that, through experience, can turn the company into a creative and innovative entity?
The simplest answer to this question is technology. At this time, when companies generate hundreds of data and signals that are recorded in digital systems, only with the use of technological resources it is possible to have a warehouse of all this information and then try to convert it into essential knowledge. This is what the so-called Knowledge Process Outosourcing (KPO) companies are looking for.
Knowledge process outsourcing (KPO) is the practice of contracting out the performance of key, information-related business functions. Work is contracted out to people who usually have professional degrees and extensive experience in a particular field, which is known as KPO. Workers from a separate business or a division of same organization may do the information-related tasks for the corporation as a whole. The subsidiary may be located in the same nation as the parent company or in an offsite account in order to save money or other resources. (tutorialspoint.com)
KPO is a way of outsourcing some of an organization’s processes, so that the outsourcing company can transform its data and information into knowledge. To do this, the company offering the service must be able to analyze the information in different combinations and draw all kinds of conclusions from those analyses. These conclusions will be the building blocks on which the organization can then base its actions and ultimately develop truly innovative ideas. This is also a clear need in times when customers are looking for speed and unexpected ways to receive satisfaction to their demands.
At Dexon Software we have become an ally of many KPO organizations. With our Business Process Management solution, we have been able to discover that by automating the processes of an organization, at the same time we allow the information to become an asset available for all kinds of analyses and that these organizations provide real knowledge to their customers. Thus, the technological chain of collaboration between one organization and another is strengthened, and the skills of one serve the others, to consolidate a development of new strengths for the growth of economies.
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