Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
Many sudden changes have been brought by in 2020 all over the planet. Many of these changes have made the rhythm of business, transactions and even daily life to get transformed and move at the pace of the speediness of information technologies. Perhaps the biggest challenge is the sanitary crisis produced by the Covid-19 pandemic.
Every sector in the market environment has had to adapt itself and face the challenge of using all the available technologies for fulfilling their commitments and guaranteeing to customers the satisfaction of their demand. Regarding public companies, that bring basic services to the homes of thousands of millions of people, these challenges are more dramatic, because that what has to be brought are the basic conditions for daily life.
In the first place, the companies in charge of bringing public services have to face challenges coming from the changes in the people working there, who have to maintain the operation:
Since these firms enable the generation and/or delivery of electricity, natural gas and water to customers, their service must remain dependable and consistent, even if a health emergency severely limits the number of employees and contractors who are able to work (pwc.com).
The problem here is that in a sector with the characteristics of the public sector, the active participation of many people is necessary, and not all of the activities can be made in a remote way, because the direct manipulation of energy generators, water purificators, gas installations, etc., is required.
So, a second consideration is derived from this: for overcoming the challenge just mentioned, a strong investment must be achieved, regarding information technologies, because these can “increase automation and use emerging technology to minimize person-to-person contact but still get the work done (pwc.com). But, the consequence of automation can be a risk for privacy.
Allowing telework and information flow through informatic channels increases the risk of having data leaks and a deficient cybersecurity:
While cybersecurity is always a top priority for industry firms, we note that there could be additional threats and vulnerabilities now. This is because workers will have significantly higher levels of remote access to core systems, and because employees and management could be more susceptible to social engineering efforts in the midst of a crisis (pwc.com).
For this reason, in parallel of implementing systems for remote work, data protection systems must be impended, for traceability and permanent monitoring.
The transformation in the way of operating makes companies of public services to use new ways of organizing and managing their information, because the automation forces them to manage information mainly in a digital way, for making the organizing process not a manual proceeding.
Besides, for keeping a permanent monitoring that will allow the continual improvement, a new system must be used, one that can be linked with the communication channels used, and with the message platforms that employees use for sending information. Only a technology with these features can help the company to know how is it fulfilling the requirements and checking if it is performing the tasks for giving satisfaction to clients and stakeholders
All these challenges are related to the intelligent and flexible adaptation the company can make to the use of new information technologies and their possibilities, and a trustable and safe use of them.
Business Process Management is the kind of technology that can overcome all these difficulties and make public services to adapt the new conditions of global market, and even more today that we are facing the challenge of the specific conditions produced by the coronavirus pandemic.
Business Process Management can be used as a system that can align all the actions, activities, processes, of the company’s operation in an integrated map that shows where are all those actions and activities. With this help, managers and directives can have a complete view and see the actual performance and the success in the actions of the entity.
So, the action of automating many of the processes and allowing a bigger autonomy for the employees can be made without losing reliability or traceability, because while including technology in processes, the perfect system is used for maintaining a clear visibility of the complete information flow.
Furthermore, this integration is also the essential base of any form of security and reliability guarantee: with BPM companies know where, how, who, all related to the management of information, and this avoids information leaks or bad decisions to be made without the managers being informed.
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
Linkedin Youtube Facebook Instagram The BPM methodology seeks to use information technology to automate as many activities in an organization
How BPM aligns with the organization’s strategy Linkedin Youtube Facebook Instagram An organization is a group of people, resources, techniques,
Artificial intelligence for business optimization Linkedin Youtube Facebook Instagram Perhaps the technological trend that is currently the strongest and the
How to consolidate remote work in your business Linkedin Youtube Facebook Instagram Many organizations had to assume remote work as
The future of remote work Linkedin Youtube Facebook Instagram Working from home, working from the train, in the car, working