To automate means to have actions carried out without someone operating them. In other words, it means that activities are carried out by themselves. For this to happen, we currently have computer technology, which uses information in digital formats to program activities so that they start when instructed, close when instructed, and do everything they are designed to do according to a previous program. So, what the technology does is to design the process routes and then let it run on its own.

Many people think that the approach to automation is, from what has been said, to remove human involvement from the work and let the machines take care of everything. However, this is far from being the case. Rather, intelligent automation promotes the use of human intelligence in business to solve problems of improvement and growth, product development or better customer service. Moreover, human intelligence is needed precisely to design the program and to monitor it for disruption.

Along these lines, the most successful businesses with the highest customer and employee satisfaction are those that have embraced automation as part of their corporate strategy:

It’s clear that automation is the future, but that doesn’t mean the human touch will be forgotten. It plays an integral role in business, particularly in communications and customer service – roles where a human element is needed to bridge the gap between the consumer and the business. While automation isn’t something to be feared, it is something every company should seriously start thinking about. We live in a digital age that is transforming every day, and to beat the competition, you have to be able to keep up. (europeanbusinessreview.com)

To automate means to have actions carried out without someone operating them. In other words, it means that activities are carried out by themselves. For this to happen, we currently have computer technology, which uses information in digital formats to program activities so that they start when instructed, close when instructed, and do everything they are designed to do according to a previous program. So, what the technology does is to design the process routes and then let it run on its own.

Many people think that the approach to automation is, from what has been said, to remove human involvement from the work and let the machines take care of everything. However, this is far from being the case. Rather, intelligent automation promotes the use of human intelligence in business to solve problems of improvement and growth, product development or better customer service. Moreover, human intelligence is needed precisely to design the program and to monitor it for disruption.

Along these lines, the most successful businesses with the highest customer and employee satisfaction are those that have embraced automation as part of their corporate strategy:

It’s clear that automation is the future, but that doesn’t mean the human touch will be forgotten. It plays an integral role in business, particularly in communications and customer service – roles where a human element is needed to bridge the gap between the consumer and the business. While automation isn’t something to be feared, it is something every company should seriously start thinking about. We live in a digital age that is transforming every day, and to beat the competition, you have to be able to keep up. (europeanbusinessreview.com)

What will always make the difference will be proper planning of automation and technology implementation for business improvement. This implies, moreover, careful attention to the needs and capabilities of employees and collaborators, who will be the first to feel the transformations.