Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
A business is a set of activities that seek a common goal: customer satisfaction. Generally, each of these activities or tasks is carried out by one person, or several people, who are responsible for making everything work properly and in the time required to provide the necessary response to business users. Workflow is a concept that tries to understand these activities as a unified and coherent whole, to discover the relationships between them, the most efficient ways to reach the desired result and to have a tool for continuous improvement. So, what does it mean to streamline the workflow?
First of all, it is necessary to understand that the very idea of workflow has as its origin an attempt to measure and evaluate in order to improve the efficiency of corporate processes:
The concept of workflows can be traced to Frederick Taylor and Henry Gantt, two mechanical engineers in the early 20th century who sought to improve industrial efficiency. Their work led to time and motion studies, which measure the time it takes employees to complete a task or a series of tasks in order to find ways to eliminate redundant or wasteful motion, thus defining a process that employees should follow to perform their jobs as efficiently as possible. (lucidchart.com)
So, from the very beginning, the objective of the workflow is to optimize, streamline and make a business more effective, since having an overview of the tasks and their relationships makes it easier to “streamline processes and to ensure that the right people were assigned to the right tasks and that there were enough resources to complete the task” (lucidchart.com).
However, as all the terms become familiar, this initial objective is forgotten and it is thought that workflow is nothing more than a tool to give management peace of mind that can be used or not. The truth is that workflow is the main tool of a business thinking about growth and competitiveness.
If in the beginning workflow started to become a good help for organizations, with the passage to the digital era all the different ways of approaching digitality started to use workflow: with such a panoramic view, technology started its process of automation and transformation of the organizational culture all over the world.
As a result, competitiveness escalated to completely new levels in relation to speed and effectiveness, because workflow became automatic and communication became practically immediate.
So, today it is not only important to use the workflow tool, but it must be used to streamline the operation and communication of activities, and to do so, it is necessary to use the business technology that is available today.
In the ’90s, workflow management software was created to replace the paper-based workflow diagrams with electronic-based flowcharts that could be saved on a computer and updated with a few clicks. By the year 2005, software-based workflow management systems became more robust with the addition of Business Process Modeling and Notation (BPMN) tools. (lucidchart.com)
The first thing that will happen is that all unnecessary and obsolete activities will be eliminated: “Implementing workflow management into your daily activities allows you to see the entire operation from beginning to end. And it becomes easier for you to incorporate changes to improve workflow and get rid of unnecessary steps, roles, and activities” (lucidchart.com).
So, what has resulted is a perfect union between workflow and information technology. But, as we said, this makes streamlining workflow no longer an option, but a necessity, because the speed of business globally demands technological automation: “Moving the workflow and business modeling tasks into software-based systems made it much easier for managers to make changes to the diagram and respond to changes with just a few mouse clicks” (lucidchart.com).
Why streamline workflow: simply to be able to keep up with the pace of the world, because technology is doing this acceleration, whether we want it or not.
That is why the Dexon Business Process Management solution seeks to support businesses that want to take business technology and implement it to streamline their operation through the intelligent use of workflow automation. In this way, our customers are aligned with the pace of business in the world and offer their customers the best quality results and products. In addition, we want to help turn technology into an ally for everyone involved in the operation, not a threat or a constraint. Streamlining the workflow with Dexon BPM is a way to decide to grow as a company.
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