Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
Dexon BPM
One of the aspects of the pandemic that is beginning to gain relevance and is being attended more seriously, is the effect that the dramatic changes we are living have on mental health. Anxiety and depression, emotional states that were already present in the contemporary world, have significantly increased during the last few months. The reason, mainly, is the state of uncertainty we are facing during the pandemic:
The COVID-19 pandemic has placed a tremendous mental strain on people around the world. In the United States alone, unemployment had reached nearly 15% by mid-April, with some forty-one million workers filing for unemployment (forbes.com).
The most striking fact in this situation is that anxiety emotions seem to be more serious in people that are still working than in those who lost their jobs. Furthermore, it has been proved that even more important than the health issues, what is producing anxiety is what is related with job security and financial concerns.
Having in mind this mental heath situation, it can be understood that the challenge is even bigger in those institutions in charge of coordinating, providing and responding to all what is related to people’s health. The tension generated by the pandemic tends to be higher in these institutions, because the demand of health services, the increasing in patients, the need of adapting the facilities for treating COVID patients, the urgence of speeding up processes, etc., make the pressures for employees to grow.
An essential ally in this moment of challenges is information technology, whch has been developing for adapting itself to corporate processes in order to speed up and improve the actions for all the organization. The improvement in processes brought by BPM is a clear example of how technology can become a key for managing the difficulties the world is going through today.
One of the main sources of tension for health institutions is related to the necessity of guaranteeing the safety of people working there. The continuous flow of patients of all kinds, including Covid patients, makes the fulfillment of protocols to become unavoidable.
One of these protocols states that in a space there cannot be more than a certain number of people, which aims to respect the minimal distance between individuals.
However, with a traditional, not agile system, what could happen is that waiting rooms begin to get too busy, because there is not a fast distribution of the patients in the available rooms. A BPM solution can improve this process through the automation of the information flow: automatic notifications allow the doctors to know where they have to go and who are they attending, without passing through a process of document revision, paperwork, etc.
In this way, the speediness on the flow of people makes the waiting rooms to be less crowded and the safety of everyone involved on the process in the facilities increases significantly. This would have an important positive impact on the mental health of employees, because their work is going to be performed with a smaller amount of fear and anguish coming from a potential contagion.
Another pressure coming from this situation is related to quality of the job the employee performs. In times of pressure it gets harder to fulfill the tasks in a clear way and with the right standards of quality, and this creates a mental state of anxiety produced by the potential dismissal or replacement. In a moment in which unemployment has grown so much and in which there are more and more people desperately looking for a job, a mistake in performing can mean to be fired, which in turn creates anxiety, and it is translated into bigger risks of failing in the activities.
A BPM solution is there for employees to have a support for their mental processes. BPM manages the information in such a way that notifications are constantly sent, and this keeps everyone informed of the tasks and responsibilities they have for the day, and the right times to develop them. Thus, mental pressures affecting the performance is reduced, and this improves the emotional and mental state of employees and allows them to improve their actions in the corporate operation.
All of these benefits are finally translated into an improvement of the institution’s finances: more agile processes mean saving time, more patients being attended, a better management of medications, etc. This financial performance means more security for employees, because it avoids the need of the institutions for reducing the number of workers and this security brings mental health and reduces the pressures causing anguish and depression.
The benefits of a BPM can be summarized with these words:
He healthcare industry has not historically been recognized for its consistency, which has led to tremendous waste and lower levels of patient care. When BPM is at the core of a healthcare organization’s approach to business, it allows people, systems and information to interact with greater consistency. BPM can fundamentally change the way the business of healthcare is accomplished, with less waste, cost savings, streamlined processes, increased compliance and better patient care (Villanovau.com).
BPM can then be the solution transforming the way health institutions operate. BPM can take them to a modern, agile, satisfactory way of behaving, up to date with the rhythm of today businesses.
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