Business Process Management and corporate governance
Business Process Management and corporate governance Linkedin Youtube Facebook Instagram A company is a group of people with a common
luis.chicaiza
2023-05-05
When communication technologies began to improve so rapidly in the 20th century, and globalization began to be talked about, probably very few people imagined that this interconnection would be practically immediate. Today, thanks to the Internet and its development, we are beginning to think that we will not only be able to connect with people far away, but that we will be able to connect everything with everything, objects, processes, people, even animals. It is a vision of total integration known as the Internet of Things (IoT).
Although it is a name that seems to be very recent, it already has a few years of history:
The Internet of Things, as a concept, wasn’t officially named until 1999, but one of the first examples of an IoT is from the early 1980s, and was a Coca Cola machine, located at the Carnegie Mellon University. Local programmers would connect through the Internet to the refrigerated appliance, and check to see if there was a drink available, and if it was cold, before making the trip to purchase one. (dataversity.net)
What this concept means is the possibility of connecting any type of device or object that has electronic possibilities with everything else. It is a way of intercommunicating all things, which seeks integration and cohesion, coherence and alignment of different processes that before were each one on its own: “The Internet of Things consists of any device with an on/off switch that is connected to the Internet. The Internet of Things (IoT) involves machines communicating information over the internet” (dataversity.net).
This radically transforms processes. If processes use a series of devices for their execution, and these devices are electrical, then interconnecting them makes the process smoother, runs with fewer errors, and can be almost entirely automated. Thus, globalization includes not only people and cultures, but also devices of all kinds.
An example of this is the so-called smart cities, specifically in the operation of buildings: “A smart building, by itself, uses sensors and automated processes to control the building’s operations, which includes air conditioning, heating, ventilation, security, lighting, and other systems. Smart buildings are integrated systems and share vital information” (dataversity.net)
Businesses are essentially processes. So, just as buildings can improve their overall performance, companies can radically optimize their management and behavior by making intelligent use of the Internet of Things:
IoT devices connected to the network can communicate with each other to drive automation, and they can be monitored and controlled remotely by on-site or off-site personnel. Further, by analyzing different data derived from IoT technology, companies can uncover opportunities for optimization of business processes.(forbes.com)
The Internet of Things is thus a promoter of automation and automatic management of many of the activities that take place in a company.
Think for example of the advantage that computers, not only in their internal aspect, as software, but as the device, can report a problem or a malfunction, and that this notice does not reach a person but directly to the device in charge of repairing that problem. Thus, many activities would be done directly between machines and human intervention would not be needed: “IoT-equipped machines can communicate with each other to synchronize actions or complete specific processes. If a machine goes down, sensors can trigger a service request or other action” (forbes.com).
In addition, with this interconnected operation of everything electronic, the company can gather much more information and data to later analyze it and draw predictions for decision making to improve business performance.
IoT has completely changed how data is handled. IoT devices track and record patterns in the devices, bringing real-world data that can be shared across the supply chain to leverage for fact-based decision making. (forbes.com)
With all this in mind, what every manager must understand is that for today’s business to thrive, the technology and interconnectedness offered by the Internet must be embraced and put to intelligent service of the organization’s processes. The more objects that can be connected and put into active communication, the better the performance.
At Dexon we have repeatedly seen how the introduction of more and more technology to the business serves to optimize processes, if this introduction is done intelligently and with a clear plan and according to the needs of each company. Our Business Process Management solution has been used for the automation of processes, but it has also served as a basis for interconnecting all parts of the business and achieving faster workflows and with the participation of more elements of the business, which has helped the adoption of the Internet of Things to the business.
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