Why knowledge is important in businesses

From a biological point of view, an organism is a grouping of elements that are held together by different systems that give this organism an integration and individuality. This entity, moreover, lives in the world and interacts with other individuals that inhabit it. In addition, in the environment there are elements that are dangerous for the organism and others that are beneficial. For example, for a deer, a wolf is dangerous, but a plant loaded with fruits is a source of nutrition. Therefore, for survival, it is necessary for every living organism to have knowledge that allows it to distinguish one thing from another.

For this knowing the world process to take place, it is necessary to make use of the senses, sight, smell, hearing, touch and taste, and to give the information they provide an interpretation that leads to a successful action that guarantees survival. This interpretation of the basic data is what is known as knowledge. This, then, is essential for the success of any organism.

Companies, businesses, organizations and institutions of all kinds are also organisms in this sense and therefore need to interpret their data to obtain knowledge:

Science writer Michael Shermer coined the phrase “patternicity,” which is defined as one’s ability to find meaningful patterns in a world of meaningless noise. As a species, our ability to recognize patterns is essential to our survival. It’s how we learn and adapt from our mistakes. And whether in nature or in business, neither can survive if they’re not learning from the past and looking for patterns on how to act in the future. (huffpost.com)

Therefore, just as organisms and individuals have systems to interpret reality, businesses must also have them. In the case of human beings, this system is their nervous system and their brain, which, together with their senses, provide them with the capacity to move in their environment and make decisions that seek their preservation, that is, to move away from danger and towards what benefits them. In the case of business in the 21st century, that system must be information technology.

Technology and knowledge

The speed of transactions in businesses today is incomparably faster than that used by companies 100 years ago, or 50 years ago; even if we compare them with those of 20 years ago, conditions today are very different. The reason is that there has been a strong acceleration in relation to technology and computing and the possibilities they give to human beings to transform their environment and change the way they carry out their daily activities.

Every organization must therefore equip itself with the best brain, i.e. the best tool to keep up with the fast pace of today’s business, because speed is one of the most important values in every business:

Believe it or not, speed is now one of the most important factors in building a successful brand — and I’m not just talking about shipping e-commerce products as quickly as you’d expect to get a pizza delivery. A focus on speed, without sacrificing quality, will pay major dividends for your business. (forbes.com).

The goal of process automation is to improve speed without harming quality and, on the contrary, to improve it. That is why this transformation, which seeks to integrate all activities into a single integrated system, also focuses on generating knowledge for organizations. With knowledge, it is possible to make better decisions and thus provide higher quality services to customers.

This means that the knowledge will not only be in the managers who see the results of their operations and learn from them, but in the tool itself, which can analyze information and draw predictive conclusions about the future of the business:

Quite often, we learn by repetition. As you keep providing services to your clients, you’re naturally going to learn and improve your skills over time. It’s the result of experience. You learn more from working 15 projects than you do from working 10. If you can learn to work more efficiently so you can complete 15 projects in the time it used to take to do 10, just think how quickly you can accelerate your learning. (forbes.com)

The Dexon Business Process Management solution is specifically designed with this approach. With this tool, we want to help not only to streamline the processes of organizations, but also to provide the ability to take business information and have it available in real time to make all kinds of analysis that become knowledge for business success. The way we do this is through a complete automation of the organization’s process, which allows us to have all the information produced by each activity recorded. Thus, we can make a follow-up that allows a continuous improvement and combine all the information in multilevel analysis for the prediction of future circumstances of the business.

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